Refund policy
30-Day Money-Back Guarantee for Any Reason
Purchase a product from our website and give it a try. If you are not satisfied, you may return it within 30 days of delivery
Within 30 days of purchase, undamaged products may be returned for a full refund for any reason, with the exception of corporate purchases/bulk orders, which may not be refundable. (Note: Orders of more than 10 items will be considered bulk orders.) The refund process will begin once the returned item is returned to the Ctronics warehouse for inspection.
- Returns must include all accessories
- Items must include original packaging
- For non-quality related warranty claims, the buyer is responsible for shipping charges.
- For non-quality related warranty claims, Anker refunds the cost of the product itself
- Returns may be refused if the item does not meet the above requirements
Refund requests for the 30-day money back guarantee expire 30 days after opening a warranty claim. It is not possible to process a request for a refund for non-quality issues for items that have expired this 30-day window. For purchases not made directly through Ctronics online stores, please contact retailers for refunds.
How do I return an item?
1. Please contact Ctronics Customer Service by e-mail to initiate a return. Please state the reason for the return and provide an invoice or screenshot to confirm the order number.
2. Ctronics support will share the appropriate return address with you within 24 business hours.
3. In order to process your refund in a timely manner, be sure to send Ctronics a return notification with the following information:
- Courier name
- Tracking number
Contact email: Shopping@ctronics.com / Support@ctronics.com
Address: Room B607-608, NO.1 Buidling, Area A, Bao An Internet Industry Base, Baoyuan Road,
Bao An District, Shenzhen, Guangdong Province, China
How long does it take to get a refund?
Refunds will be issued once the item arrives at our warehouse. The refund will be credited back using the same method as when your initial order was made. Processing time typically takes 3-5 working days.
Best Price Guarantee
If you find yourself ordering any product on the Ctronics website that has had its price reduced within 30 days of the date of purchase, we will be happy to match the new price. To qualify for a price match, the product must have the exact same model number and components and be in new or out-of-the-box condition.
Providing the Products
During the order process we will let you know when we will provide the products to you. If the delivery of the products is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimize the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any products you have paid for but not received. Our products will be your responsibility from the time we deliver the product to the address you gave us.
Does Ctronics charge restocking fees?
For products purchased from the Ctronics website, we do not charge a restocking fee for orders returned within 30 days from the date of shipment.
If the value of an item is reduced because you handled the item in a manner not permitted by our policies or our retailers, we may also reduce the price of your refund (excluding shipping costs) to reflect the reduced value of the item. If we have refunded you before we have inspected the goods and later find that you have handled the goods in an unacceptable manner, you must pay us the appropriate amount.
The customer will incur the return shipping fees after 30 days.
Damaged and defective goods
All defective products will be repaired or replaced with the equivalent or better product than was originally purchased. Products that are discontinued, sold out, or out of stock (more than 15 days), will be upgraded to next equivalent model (This will be a free upgrade).
Note: You are responsible for backing up data that is stored on your devices. Ctronics is not responsible for transferring data on replacements.